orbitdesignworks.com

You can rest easy at night knowing that we provide support to identify and troubleshoot any issues that may arise with your site. Each of our clients are given a dedicated login to our Help Desk system. This system provides an easy way to post issues to us at any time. Our support portal is located at http://support.orbitdesignworks.com.

Our support portal helps our clients:

• Submit New Issues
  Easily and quickly submit support issues to our team, 24 hours per day, 7 days a week.
• Track Existing Issues
  Keep track of all in progress support issues with the click of a button.
• Get Fast Responses
  The ability to stay in constant contact with our team to ensure the fastest possible response times.
• Access Archived Support Data
  Archived support data helps you know what is complete and when, to keep your projects as organized as possible.
• Get Detailed Support History
  Information Inside your dedicated client area, we keep track of all issues pertaining to your account.
• Access the Knowledgebase
  This area hosts documents relating to the most frequently asked questions or issues that a new user may encounter when using email, their hosting environment or project.